GLOBAL LABORATORY SERVICES
Quality and Performance Survey
Global Laboratory Services is committed to total customer satisfaction and continual improvement of our quality management system.
To help us improve and better meet your needs, please take a few moments to answer the questions given below. Please use a number between 1 and 10 to indicate your response to each question. The number 1 will indicate total dissatisfaction and the number 10 will indicate total satisfaction.
For any rating less than 10, would you please tell us why?
1. Delivery time for check samples:
NA
10
9
8
7
6
5
4
3
2
1
2. Quality of check samples:
NA
10
9
8
7
6
5
4
3
2
1
3. Quality of analysis:
NA
10
9
8
7
6
5
4
3
2
1
4. Timeliness of test results:
NA
10
9
8
7
6
5
4
3
2
1
5. Customer service:
NA
10
9
8
7
6
5
4
3
2
1
Is there any opportunity for improvement or additional services we could provide that would help us better meet your needs?
Amy S. Walker, President
Global Laboratory Services
